Return Policy
Return Of Non Defective Products
Products may be returned no questions asked for a period of 30 days, but subject to a 20% restocking fee. Products returned between 30 and 90 days are subject to 35% restocking fee. No returns will be accepted after 90 days.
Products must be returned unopened and undamaged in the original packaging.
Shipping charges will not be refunded. Contact us at 800-555-3150 to request a return authorization.
Cartridges that have been substantially used will receive no credit. No returns will be accepted without a return authorization.
Imaging Ink
2640 E. Rose Garden Lane Ste #3
Phoenix, AZ 85050
Return Of Defective Products
Imaging Ink warrants each remanufactured toner cartridge to be free of defects in both materials and workmanship for a period of 8 months from the date of purchase. Remanufactured inkjet cartridges are warranted for 60 days from the date of purchase..
Imaging Ink. will replace any cartridge found to be defective. This warranty is contingent on the return of the
cartridge. Customers must obtain a return authorization by contacting us at 800-555-3150. No returns of defective product will be accepted without a return authorization. Cartridges
returned under warranty that are found not to be defective in either material or workmanship will be returned "as
is" to the customer, at the customers expense. Cartridges that have been substantially used will not be replaced or returned.
Imaging Ink also
warrants that, subject to conditions stated below and under normal use, our
cartridges will not cause damage, abnormal wear, or deterioration to any
compatible equipment. If a defect in a Imaging Ink cartridge causes
equipment to fail, Imaging Ink will reimburse the full
amount for any resonable service and repair of the equipment. This warranty is dependent
upon the customer giving Imaging Ink notice of the equipment failure prior
to any repair work. Also, satisfactory evidence that the equipment failure was
due to a defect in Imaging Ink's cartridge must include a written statement
on the service company's letterhead, dated and signed by the company's field
service representative.
Imaging Ink's liability hereunder shall be limited
to replacement or reimbursement as provided above. This warranty is exclusive,
and in lieu of all other warranties, expressed or implied, including warranties
of merchantability and fitness for a particular purpose.
Rebate Policy
On many of the products that we make from used empty cartridges, we offer a rebate to you if you return a empty toner cartridge to us within 30 days of your purchase.
To qualify for the rebate, cartridges must be either from the original equipment manufacturer or from Imaging Ink and must be received in good condition. Poorly packed items that are broken or damaged will not be credited.
Cartridges must be the same type of cartridges that you ordered. If the core comes back within 30 days the credit is applied back to the credit card used for the purchase. Extra empties sent in will not be credited or banked for future purchases.
Ship cartridges to:
Imaging Ink
2640 E. Rose Garden Lane Ste #3
Phoenix, AZ 85050
Please write your name and invoice number on the package as it appeared on your invoice.
Shipping cost to return empty cartridges are not reimbursed. Send your cartridges via parcel post or UPS ground and send more then one cartridge at a time to reduce your cost.
Payment
Online payment is only through major credit cards: VISA, MasterCard,
Discover or American Express. Some debit cards may be acceptable.
Cards not drawn on a bank based within the USA will not and cannot
be processed.
Orders may be mailed in accompanied by check or money order and/or proper credit
card information. Purchase orders may be accepted. Please fax to 303-934-4460
We regret we no longer ship UPS COD.
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